With strong competition and an often-difficult economic situation, companies must focus on efficiency and the operational performance which comes with such competences as cost control, process streamlining, and organisational flexibility.
Companies which excel in commercial operations realise a competitive advantage and strong commercial success. Those which don’t maximise commercial operations are at risk of falling short of their potential.
Getting the right cost structure in place, then, is an obvious decision. If the top-line dips, the business can absorb the hit. Equally, if the top-line grows, the more efficient cost structure will deliver increased profitability, and growth will accelerate the business.
However, many companies have struggled to uncover operational roadblocks and inefficiencies across their organisations. Challenges such as legacy processes, organisational silos and technology limitations often prevent organisations from improving. The roadblocks and inefficiencies which exist can limit operational effectiveness and result in considerable amounts of wasted time, resources and money.
This is where Henderton can help. We are experts in improving the flexibility, agility and effectiveness of operations. We will guide you in discovering opportunities to improve quality and shorten cycle times to reduce costs. We will help you identify and address root causes of issues and suggest ways of improving customer satisfaction so your teams can perform at their maximum potential.
Some of the common questions we hear from our clients include:
How can we optimise our back-office activities?
What is the ideal balance between centralisation and local decision-making?
How could we approach implementing a shared service centre, and how can we calculate the potential benefits?
How would we go about implementing a process-based approach including functional process modelling and managing project implementation stages?
What is the best way to implement a new customer information channel aimed at reducing administrative tasks incurred by the sales force?
Do we have adequate capability devoted to root cause and trend analysis and agreed improvements implemented in a timely fashion?
Henderton works across functions, applying leading industry frameworks such as six sigma, lean principles and value stream mapping to analyse and improve processes and customer experience.
Henderton’s performance improvement practice offering is a proven solution for delivering meaningful, step-change improvements in cost structure. By bringing transparency, reducing complexity and changing how the business operates, our approach has delivered substantial improvements, and consistent benefits for our clients.
We become part of our clients’ teams, working closely with them to deliver the right mix of activity to achieve tangible business outcomes including:
Organisational structure: identification of opportunities to simplify the business and streamline the structure to gain improvements to efficiency and effectiveness by means of a fresh, “clean sheet” look at structure.
Roles and responsibilities: mapping of guidelines, roles and responsibilities to processes and identify any gaps, and understand if all employees are clear on the outcomes they are meant to deliver and if they are rewarded appropriately.
Process design: designing customer centric processes which maximise both efficiency and effectiveness and the agility to grow and scale, using internal and external best practice benchmarks.
Back office functions: analysis of the simplified business, focusing on the critical corporate and back office capabilities – consolidation and shared services then help to right-size the organisation based on needs of the business.
Transparency: profitability analysis of contribution by product, SKU, customer and channel help to identify the areas where complexity and cost are leading to depressed margins.
Non-core spend: “quick win” improvements to third-party spending provide the cash needed to fund improvements, while longer-term sourcing discipline, demand management and spending controls also drive sustained efficiency.
If you would like to learn more about our experience, please contact our practice team.
We have completed successful performance improvement projects for number of large, international companies, including:
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